• Visa Rules and Policy

    Learn more about Visa Rules as a consumer or merchant

Overview

Visa Inc. is committed to providing our partners and interested parties with greater insight into Visa’s operations.

As part of our effort, we are pleased to provide access to the latest edition of the Visa Core Rules and Visa Product and Service Rules, which govern the participation of our financial institution clients in the Visa system.

To protect cardholders and merchants and maintain the integrity of the Visa system, we have omitted proprietary and competitive information, as well as certain details from the rules relating to the security of the network.

Any regional or country-specific rules within the Visa Core Rules and Visa Product and Service Rules apply to transactions, Merchants, Issuers and Acquirers in their Region/Country and any rules marked with the name of a region(s) or country(ies) are applicable to financial institutions operating in that region(s) or country(ies) only. 

If you have questions about Visa’s rules, please contact us at [email protected].

Visa Core Rules and Visa Product and Service Rules 

We believe in giving partners clear insight into the way that Visa runs our global business. Here are the latest editions of our rules to prove it.

Read the Merchant Data Standards Manual

File an inquiry

Report an in-store purchase issue

Use this online form to report a problem you had when trying to use your Visa card.

Inquire on a Visa rule 

Make an inquiry regarding the Visa Core Rules and Visa Product and Service Rules.

Industry Surcharge Statistics

Information on the number of surcharging and minimum transaction amount complaints received and the status of the resolution of such complaints.
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